FAQ's

FAQ's

Q & A's

Why book directly on this website?

Save on fees charged by other platforms, and support local businesses and sustainable tourism.

What is your cancellation policy?

We refund 100% of the booking if cancelled more than 14 days in advance. And 90% if cancelled more than 5 days in advance. 

What is the payment method?

We use the Stripe gateway for card payments only. Refunds (when applicable) are made through the same platform.

How does the booking page work?

On the booking page, you will see: 

  • The base price
  • The availability calendar
  • The seasons
  • The basic rules

To make a booking, select the dates in the box on the right and the number of people, then click on ‘Book now’. This will take you to the screen where you can enter your details and pay. Don't forget to add the deposit and the extra charge if there are 3 people!

What time is check-in and check-out?

Check-in: from 4 p.m. onwards.
Check-out: until 12 noon.

Will someone meet me, or is it self-check-in?

You can enter the house with a code, but we are always in contact and nearby if you need help with anything.

How will we communicate during the stay?

We usually respond to emails promptly. During your stay, you will also have our telephone number for emergencies. 

What languages do you speak?

Spanish, English and German

Can I leave my luggage before or after check-in or check-out?

Normally, if we are notified in advance, we have no problem with this. As long as we are notified and the cleaner can do their job without any issues. 

What type of internet connection is there in the house?

We have high-speed fibre optic broadband.

Which is the nearest airport?

The closest airport is Los Rodeos, in the north, but international flights usually arrive in the south, approximately 1 hour and 15 minutes from the house.

How can I contact you?

Please visit our contact section.

Check Availability

Book your holiday here for surprising and satisfactory benefits.

1 Room, 1 Adult, 0 Children
Rooms
Adults
Childrens
Booking Rules