{"id":5793,"date":"2025-08-31T21:58:38","date_gmt":"2025-08-31T19:58:38","guid":{"rendered":"https:\/\/casafarfalilla.com\/?page_id=5793"},"modified":"2025-09-09T21:58:38","modified_gmt":"2025-09-09T19:58:38","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/casafarfalilla.com\/en\/preguntas-frecuentes","title":{"rendered":"FAQ's"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5793\" class=\"elementor elementor-5793\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9562201 elementor-section-gap-beside-no elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"9562201\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9993067\" data-id=\"9993067\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82f0a91 elementor-invisible elementor-widget elementor-widget-nuss-heading\" data-id=\"82f0a91\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;nussFadeInUp&quot;}\" data-widget_type=\"nuss-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"nuss-modern-heading\">\r\n\t\t\t\r\n\t\t\t\t\t\t<div class=\"heading-primary-wrap\">\r\n\t\t\t\t<h4 class=\"heading-primary elementor-heading-title\">FAQ's<\/h4>\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<div class=\"heading-divider-wrap\">\r\n\t\t\t\t<div class=\"heading-divider\" style=\"left: 0px;top: 6px\"><\/div>\r\n\t\t\t<\/div>\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652784f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"652784f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;nussFadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Q &amp; A's<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794c053 nuss-accordion-style-03 elementor-invisible elementor-widget elementor-widget-nuss-accordion\" data-id=\"794c053\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;nussFadeInUp&quot;}\" data-widget_type=\"nuss-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"nuss-accordion nuss-accordion-icon-right\">\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">Why book directly on this website?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>Save on fees charged by other platforms, and support local businesses and sustainable tourism.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">What is your cancellation policy?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>We refund 100% of the booking if cancelled more than 14 days in advance. And 90% if cancelled more than 5 days in advance.\u00a0<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">What is the payment method?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>We use the Stripe gateway for card payments only. Refunds (when applicable) are made through the same platform.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">How does the booking page work?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>On the booking page, you will see:\u00a0<\/p><ul><li>The base price<\/li><li>The availability calendar<\/li><li>The seasons<\/li><li>The basic rules<\/li><\/ul><p>To make a booking, select the dates in the box on the right and the number of people, then click on \u2018Book now\u2019. This will take you to the screen where you can enter your details and pay. Don't forget to add the deposit and the extra charge if there are 3 people!<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">What time is check-in and check-out?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p class=\"translation-block\">Check-in: from 4 p.m. onwards.<br>Check-out: until 12 noon.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">Will someone meet me, or is it self-check-in?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>You can enter the house with a code, but we are always in contact and nearby if you need help with anything.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">How will we communicate during the stay?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>We usually respond to emails promptly. During your stay, you will also have our telephone number for emergencies.\u00a0<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">What languages do you speak?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>Spanish, English and German<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">Can I leave my luggage before or after check-in or check-out?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>Normally, if we are notified in advance, we have no problem with this. As long as we are notified and the cleaner can do their job without any issues.\u00a0<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">What type of internet connection is there in the house?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>We have high-speed fibre optic broadband.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">Which is the nearest airport?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p>The closest airport is Los Rodeos, in the north, but international flights usually arrive in the south, approximately 1 hour and 15 minutes from the house.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\r\n\t\t\t\t\t<div class=\"accordion-header\">\r\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion-title\">How can I contact you?<\/h4>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"fal fa-angle-down\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span\r\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"fal fa-angle-up\"><\/i><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"accordion-content\">\r\n\t\t\t\t\t\t<p class=\"translation-block\">Please visit our <a href=\"https:\/\/casafarfalilla.com\/en\/contacto\/\" target=\"_self\">contact<\/a> section.<\/p>\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f6a88e\" data-id=\"6f6a88e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9587ff0 elementor-invisible nuss-elementor-loading nuss-slide-in-left elementor-widget elementor-widget-image\" data-id=\"9587ff0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;nussSlideInLeft&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-scaled.jpg\" class=\"attachment-full size-full wp-image-5686\" alt=\"\" srcset=\"https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-scaled.jpg 2560w, https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-300x225.jpg 300w, https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-1024x768.jpg 1024w, https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-768x576.jpg 768w, https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-1536x1152.jpg 1536w, https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-2048x1536.jpg 2048w, https:\/\/casafarfalilla.com\/wp-content\/uploads\/2025\/08\/B0001732-600x450.jpg 600w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes Preguntas y respuestas \u00bfPor qu\u00e9 reservar directo en esta web? Ahorro de comisiones de otras plataformas, y apoyo al comercio local y el turismo sostenible. \u00bfCu\u00e1l es su pol\u00edtica de cancelaci\u00f3n? Devolvemos el 100% de la reserva si se cancela antes de 14 d\u00edas. Y el 90% si se cancela antes de 5 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5793","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/pages\/5793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/comments?post=5793"}],"version-history":[{"count":25,"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/pages\/5793\/revisions"}],"predecessor-version":[{"id":6356,"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/pages\/5793\/revisions\/6356"}],"wp:attachment":[{"href":"https:\/\/casafarfalilla.com\/en\/wp-json\/wp\/v2\/media?parent=5793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}